Shared Service Centers
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Shared Service Center Insights –
The Journey to Success within your Model
Presented by: Rob Santo,
Director of Financial Services for
Diageo North America
Date: Tuesday,April 16, 2019
Time: 2:00 p.m. - 3:00 p.m. (EST)

Many of our companies have some form of a Shared Service Center that includes Finance roles and responsibilities supporting the business. These are structure locally, Offshore and / or Outsource models within the Shared Service Center organization. Success is achieved in different ways that are often influenced by the team’s behaviors, maturity of the model.

This Webinar will provide insights as to what success looks like and how to achieve that for different models. In addition to the discipline required for good results, we will discuss the many soft skills needed to help elevate performance.
About the Presenter:
Rob has been with Diageo for >19 years. He has held several positions in Finance and is currently the Director of Financial Services for North America. Prior to Diageo, Rob worked in Finance at Elizabeth Arden (when it was part of Unilever) and Xerox Corporation.

Rob has been a member of the FCFP through the Distillers Importers and Vintners Credit Management Association for many years. Rob is also a board member of the Federation of Credit and Financial Professionals.

In his current role at Diageo, Rob is responsible for each business including the Spirits and Beer businesses for the U.S and Canada. Rob’s teams are located in the U.S and Budapest Hungary and Bangalore India. Some of the team’s responsibilities include Credit, Collection, Deduction resolution, Cash Clearing, Purchase to Pay, Compliance and other Treasury responsibilities.

Throughout most of Rob’s career he had similar areas of responsibility with in Finance and Treasury that were categorized as Financial Services.
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