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Negotiating Skills & Tips for the Credit & AR Professional

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Presented on September 10, 2019 2:00 - 3:00 P.M.

By: Denise Reyes, Senior Credit Manager at Acushnet Company and Joe Coleman, Founding Director at Kane Russel Coleman Logan

Negotiations 201 and Beyond: This webinar is designed to build powerful negotiation skills, touch upon legal tools to strengthen your ability to collect and contracts that support the process.

"Winning" in negotiations doesn't necessarily equate to getting all that you want, but rather is more about fulfilling a reasonable expectation in the most efficient and cost effective manner. Negotiating occurs daily whether with internal customers (Sales Team members) or external customers.  Lack of thorough preparation and not being able to articulate your position and expectation with confidence may lead to unnecessary confrontations and the inability to collect as much as you are entitled.  We will cover preparation, developing credibility, best in class negotiation skills, legal tools and pitfalls and have a short period for questions and answers. The webinar is designed for the mid-level collector seeking to improve collection skills and experienced collector seeking to reinforce negotiation skills. 
Federation of Credit and Financial Professionals

  2560 US-22 Highway #323
  Scotch Plains, NJ 07076

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